At Prestigio Jewelers, the warranty covers you for life. It covers every aspect of your jewelry, including the center stone. No other credit jeweler offers this level of protection. We promise to protect the memories you create and the investment you make, for life, because we want your business for life!
We want to help you keep your jewelry looking new, just like the day you purchased it! We offer unlimited free cleaning and inspection to maintain your warranty. We can help you in-store (while you wait) or via mail, whatever is the most convenient for you.
To keep your lifetime warranty active, you must have your jewelry cleaned and inspection every 4 months. You are welcome to bring your Prestigio Jewelers purchase into any of our stores or ship it to our repair center at any time for inspection, cleaning, or any other maintenance it may need. (All Mail-In repairs will be charged a $25 shipping fee, in addition to any repair charges). All jewelry covered under warranty will be assessed at time of inspection. All fees and/or repair charges will need to be paid before we return any approved or denied repair work, repairs may not be financed).
If you are unable to visit a Prestigio Jewelers store, you may have your jewelry purchased online cleaned, inspected and serviced by mailing it to our Repair Center. Simply follow the steps inside of your account on the “Submit Repair”, tab.
Once we receive your jewelry, we will carefully inspect your jewelry and professionally clean it. If we notice any potential problematic issues that require attention, we will contact you for authorization before proceeding with any work. This may require extra time and possible expense (if a warranty has not been purchased or becomes void). We will always provide you with an updated timeline, to return your jewelry as quickly as possible!
Merchandise will not be guaranteed if it has been abused or worn for activities outside normal wear. Here are some examples: stepping on your jewelry, stretched or broken chain cause by force, dropping your jewelry down a garbage disposal.
We do not cover lost or stolen jewelry. We recommend that you insure your jewelry against theft and total loss. If your insurance agency needs any information, please contact us so we can help you in the coverage process. Your invoice will have most information needed when contacting your insurance agency about coverage.
This jewelry cannot be reworked/sized, you will not be able to purchase a warranty on these items.
Any Prestigio merchandise that has been worked on by another jeweler other than a Prestigio jeweler (this will automatically void your warranty).
Any / All questions you may have, you can contact our customer service department so we can help assist you.